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If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt. Please return items in a saleable, unworn and undamaged condition. Please also note that items must be returned with all barcode tags and labels intact.
We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company. Please keep a safe note of your returned parcel’s tracking number.
Returns fees are the buyer's responsibility unless the goods are faulty or have been sent incorrectly.
Sale items are non-refundable but may be given a credit note.
Jewellery and hosiery (tights) are non-returnable items.
Once a refund is issued from us, please allow up to 30 working days for the refund to reach your account. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 30 working days of returning your item you have not been refunded, please contact us.
urbantouch.co.uk manages customer orders within one working day.
If your purchased item is out of stock, urbantouch.co.uk will refund you within 12-24hrs of order.
Refunds for returned item(s) will be made within 7 days of receiving postage.
Please note all transactions are made via Paypal and so they take a refund fee of 0.2% - 2.4% depending on amount.
Please do provide any information relevant to your decision for returning or cancelling your purchased item(s) in the form sent with your order, or click to online return form
All mailed returns should be sent to the following address:
Warehouse & Offices
Chic Look Limited
27 Tilbrook road